PRODUCTS
The Storage Pods:
How much can it hold?
Our storage pods can hold approximately 10 grams of dry herb.
Are they smell proof?
They do a great job of keeping the smell contained, whilst still letting in some air in to help slow the molding process down.
The Stashbox:
What are the dimensions of the Stashbox?
The dimensions are 10.5" wide by 8” long by 2.75" high.
RETURNS & WARRANTY:
How does your return process work?
We back every order with a 30-Day Satisfaction Guarantee. If you change your mind within 30 days of delivery, email contact@getmyster.com with your order number and we'll walk you through it. Items need to come back unused and in their original packaging, and return shipping is the customer's responsibility. Once we've received and inspected the return, we refund the purchase price to your original payment method.
Can I return a device I've already used?
Not under the satisfaction guarantee. These are personal vaporizers and smoking accessories, so for health and hygiene reasons we can't take a used device back — and we can't resell one. If a used device isn't working properly, that's a warranty claim, and it's covered for a full 12 months.
What if my device stops working?
Every Myster product is covered by our 12-Month Warranty against manufacturing defects, from the date of purchase. Email contact@getmyster.com with your order number and a short description of the fault and we'll repair or replace it at no charge. You can also register your device up front at our Warranty Registration page.
What isn't covered by the warranty?
Accidental damage, drops, water damage, normal wear on consumable parts such as coils, chambers, filters and glass, and damage caused by improper use, cleaning or charging. Reading the manual before first use really does prevent most of these.
Are there any exceptions?
The TERP TIMER by OCTAVE carries its own 10-year manufacturer warranty from OCTAVE, which applies in place of our 12-month warranty. Gift cards and items marked final sale aren't returnable.
