Refund policy

30-Day Satisfaction Guarantee

If you change your mind, you can return any unused item within 30 days of delivery for a full refund of the purchase price.

To qualify, the item must be unused and returned in its original, undamaged packaging with all accessories included. Because our products are personal vaporizers and smoking accessories, we cannot accept a return once a device has been used — this is a health and hygiene requirement, and used devices cannot be resold. If your device has been used and is not working correctly, it is covered by the 12-Month Warranty below instead.

Return shipping is the customer's responsibility, and original shipping charges are non-refundable. Refunds are issued to the original payment method once we have received and inspected the returned item.

To start a return, email contact@getmyster.com with your order number. Please contact us before sending anything back.

12-Month Warranty

Every Myster product is covered against manufacturing defects for 12 months from the date of purchase. If your device fails during normal use within that period, we will repair or replace it at no charge.

The warranty does not cover accidental damage, drops, water damage, normal wear on consumable parts such as coils, chambers, filters and glass, or damage caused by improper use, cleaning or charging as described in the product manual.

To make a warranty claim, email contact@getmyster.com with your order number and a short description of the fault. You can also register your device in advance at our Warranty Registration page.

Exceptions

The TERP TIMER by OCTAVE carries a 10-year manufacturer warranty from OCTAVE, which applies in place of the 12-month warranty above.

Gift cards and items marked final sale are not returnable.

Questions? Contact MYSTER customer service at contact@getmyster.com and we will be happy to assist you.